We had the pleasure this morning to find in our mailbox a very cool letter from the Air France / KLM Management, and that's a victory!!!! Here comes the letter!!!

Sir,

I have read your letter (i.e our petition) concerning the rules for transporting sports equipment and we thank you for it.

It is well known that large size luggage require expensive handling processes, hence the current policy.

However, in order to better attract sporting customers, the Air France-KLM group is preparing to change the rules governing the treatment of sports equipment.

In a few weeks, all sports equipment should be considered a classic checked baggage and will be exempted from surcharge.

On the number of free baggage according to booking class and weight, you will find details on the site http://www.airfrance.us.

Be sure that we make every effort to make life easier for our clients and athletes I hope that you’ll pass on this information, as you suggest in your letter.

Please accept, Sir, the assurances of my highest consideration

I would like to thank first Xavier, captain on Air France flight, who help us relay the information to Air France management and of course all the people who took times to sign the online petition (and there was a lot, 1786 in total!).

Once again, thanks everyone!!!

Alexandre Caizergues
www.alexcaizergues.com

Wat een negatieve titel. Ze luisteren naar commentaar, dat is toch enorm positief?

Bijvoorbeeld: Air France / KLM luisteren naar hun klanten of Online Petitie werkt!

Bij arkefly ligt het er maar net aan wie je aan de balie hebt

Ik ben 2 weken geleden vertrokken voor een half jaar naar curacao, had ook al mn kitesurfspullen mee uiteraard, en alles bij elkaar had ik 41 kilo (terwijl ik 35 mocht ), en kon zo doorlopen👍. Even lief lachen naar de incheck jufrouw en zo 120 euro bespaard! (mn boardbag was overigens 135cm)

het is dus gewoon een kwestie van mazzel hebben en er gewoon niet over beginnen, pas als ze er naar vragen!