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Dimitri leaves Eclipse

0 REACTIES · 2.127 KEER BEKEKEN · GESTART 7 SEP 2009 10:39
Sfeerbeeld · Pexels
kappuhhVraagstellerlid sinds 2008 · 595 berichten7 sep 2009 10:39

Dimitri wrote a letter to the kitesurf community announcing the end of his collaboration with Eclipse Kiteboarding:

Dear all,

It is with a heavy heart that I write this letter to you. When I started Eclipse Kites it was a dream come true. After so many years working for other kite companies I had an opportunity to create my own brand and I was determined to build the finest kites anyone has ever flown. With the help of designer Momi and a solid group of friends and supporters like you who believed in our company’s goals, we achieved a lot in a few short years.

click for larger version

Recently, there has been a lot of talk on the internet about a lack of service from Eclipse Kites. This is something that has been frustrating for me too because, like you, I have been rendered powerless to solve customer issues and dealer delivery problems. As a co-founder , but not co-owner of the business , there has been little I have been able to do to help resolve your problems , which has become unacceptable to me. I believe that the survival and prosperity of a company depends on one’s choice of business partner. Therefore, I feel that I have no alternative but to resign from Eclipse Kites with immediate effect.

I know you have many questions and I will answer them all. Please write to me at [email protected] and let me know how I can help you.

Don’t worry, I am staying in the industry and in the words of Arnie; “I’ll be back”. Watch this space…

Sincerely,
Dimitri

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Dimitri leaves Eclipse

0 REACTIES · 7 SEP 2009
kappuhhVraagstellerlid sinds 20087 sep 2009

Dimitri wrote a letter to the kitesurf community announcing the end of his collaboration with Eclipse Kiteboarding:

Dear all,

It is with a heavy heart that I write this letter to you. When I started Eclipse Kites it was a dream come true. After so many years working for other kite companies I had an opportunity to create my own brand and I was determined to build the finest kites anyone has ever flown. With the help of designer Momi and a solid group of friends and supporters like you who believed in our company’s goals, we achieved a lot in a few short years.

click for larger version

Recently, there has been a lot of talk on the internet about a lack of service from Eclipse Kites. This is something that has been frustrating for me too because, like you, I have been rendered powerless to solve customer issues and dealer delivery problems. As a co-founder , but not co-owner of the business , there has been little I have been able to do to help resolve your problems , which has become unacceptable to me. I believe that the survival and prosperity of a company depends on one’s choice of business partner. Therefore, I feel that I have no alternative but to resign from Eclipse Kites with immediate effect.

I know you have many questions and I will answer them all. Please write to me at [email protected] and let me know how I can help you.

Don’t worry, I am staying in the industry and in the words of Arnie; “I’ll be back”. Watch this space…

Sincerely,
Dimitri

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