Nemesis NXG: Product Quality Notification
Door:
isomis
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23 October 2009
/
22:12
/
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Nemesis NXG: Product Quality Notification
During routine sample checking of selected in-use Nemesis NXG kites, we have identified a possible construction irregularity in certain kites sold prior to October 15th, 2009. This irregularity can lead to reduced low wind performance in some production versions of the 6m, 8m, 9m, 10m and 12m sizes. Affected kites display unfavorable back stall characteristics in light wind. The high wind performance of these kites is unaffected by this issue.
In our ongoing effort to provide exceptional products and exceptional service at exceptional prices, Best Kiteboarding is notifying all dealers and customers of this issue. While it is impossible for us to determine which specific kites are affected, we are offering all customers the opportunity to return their Nemesis NXG for a new replacement kite if they feel that they have an affected version.
We ask that all customers who wish to order a replacement contact the retailer from which they purchased their kite prior to November 15th, 2009. After this date we will assume that any remaining customers are satisfied with the performance of their kites and do not wish to replace them under this offer.
To help make this procedure as fast and efficient as possible, we will replace only the actual kite. Therefore, you should not return your bag, pump, accessory repair kit or any other part of the original package. You will be required to turn in your existing kite, but not until the replacement kite is ready for pick up. Unfortunately, we are unable to guarantee that you will receive a kite of an identical color pattern.
We apologize for any inconvenience this issue may have caused. As always, we will do whatever it takes to ensure that we provide you with the best performing kites on the market!
For more details contact your Best Kiteboarding representative or retailer directly.
www.bestkiteboarding.com/NXG-low-wind
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ostendlocal
23 October /
2009 /
22:12
toch goed dat ze als merk toegeven dat ze een fout gemaakt hebben, en dit ook willen rechtzetten!
ostendlocal had een 2 sterren sessie in Oostende met maar liefst 16 - 18 knots op zijn SlingShot Fuel (2012)
spoetnik
24 October /
2009 /
06:54
Dat is Beste service!! Iedereen die een Nemesis van voor november 2009 heeft kan een nieuwe ophalen....
WWW.BYSLIS.NL :: WWW.VERSUSSHOP.NL
isomis
24 October /
2009 /
08:32
Ja het is zeker nette service. Zouden meer merken moeten doen, hun fouten via een persbericht toegeven en oplossen. De meeste kiezen ervoor om het achter de schermen te doen.
Er zijn ook maar weinig merken die een forum op hun website hebben, waar iedereen iets mag zeggen.
Kortom, BEST top service!
Er zijn ook maar weinig merken die een forum op hun website hebben, waar iedereen iets mag zeggen.
Kortom, BEST top service!
zucht...
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