Hi NG,

I would like to exchange experiences with someone who
has yet take his kite equipment with flying with this company. I send I few mails but
still don't know I they cannot understand me or they would not understand.

The mails (english) below, my first mail at the bottom.

Fly Safe!
Axel


Vor kurzem haben Sie persönliche Unterstützung von unserem Online-Unterstützungscenter angefordert. Weiter unten finden Sie eine Zusammenfassung Ihrer Frage und unsere Antwort.
Falls dieses Problem nicht zu Ihrer Zufriedenheit gelöst wurde, können Sie es innerhalb der nächsten 14 Tage erneut öffnen.
Wir freuen uns, dass wir Ihnen behilflich sein konnten.

Titel
Dear Sirs, as I want to book a flight with your company but there is question ab...

Diskussions-Thread
Antwort Über E-Mail (Customer Relations transavia.com) 28/03/2011 11:32
Dear Mr,

Thank you for your reaction. As we explained before you can take your board shorter than 1.65. However for boards shorter than 1.65 and its equipments the standard baggage rules apply.
For boards longer than 1.65 the rules for taking surfing equipments (as explained below) apply.

Yours sincerely,

Customer Care
transavia.com
Kunde Per E-Mail (Axel Stauff) 25/03/2011 16:45
Dear Sirs,
thank you for your kind answer. Normally 95 % of the kiteboards in use are under 1,65 m but in fact
to use the normal way you need a Kite, lines, bar and harness to practice this sport even the board
is under 1,65 m. Did I understood you right that I'm only able to take my kitesurfing equipment with me
if my board is longer than 1,65 m? Or does that mean a shorter board in the bag with the other parts is allowed?
For kitesurfers like me and my friends well-known at some kitesurfing-forums like oase and hangloos.nl it
would be much easier to book with you company if you would probably update your transport
regulations and add a standard rate for a kitesurfing equipment with a bag containing a board -
normally not longer than 1,40 m, bar kites harness with a weight not more than 25 kg.
Yours sincerely
Axel

Am 24.03.2011 um 11:56 schrieb transavia.com:
>
>
> Vor kurzem haben Sie persönliche Unterstützung von unserem Online-Unterstützungscenter angefordert. Weiter unten finden Sie eine Zusammenfassung Ihrer Frage und unsere Antwort.
>
> Falls dieses Problem nicht zu Ihrer Zufriedenheit gelöst wurde, können Sie es innerhalb der nächsten 14 Tage erneut öffnen.
>
> Wir freuen uns, dass wir Ihnen behilflich sein konnten.
>
>
> Titel
> Dear Sirs, as I want to book a flight with your company but there is question ab...
>
> Diskussions-Thread
> Antwort Über E-Mail (Customer Relations transavia.com) 24/03/2011 11:56
> Dear Mr,
>
> Thank you for your reaction. If your kite surf board is more than 1.65m, you can transport it together with the rest of the equipment you need for kite serving. This whole package costs € 40,- per one way.
>
> Yours sincerely,
>
> Customer Care
> transavia.com
> Antwort Über E-Mail (transavia.com Call Centre) 23/03/2011 16:55
> If your board is smaller than 1.65 meters you do not need to report this to the transavia.comcall centre. Your board is part of your standard hold luggage of 20 kilograms. If you have more than 20 kilograms of luggage, you pay the excess luggage fee of € 10 per kilogram per single journey.
>
> If your board is larger than 1.65 meters, you need to inform the transavia.com call centre about the transport in advance. You pay € 40 per single journey. transavia.com can only transport a limited number of boards. We therefore recommend that you announce your intention to take along a board when you make a reservation for your flight.
>
> Information about special luggage
>
> Automatische Antwort 23/03/2011 16:49
> Folgende Antworten helfen Ihnen möglicherweise sofort weiter. (Die Antworten werden in einem separaten Fenster angezeigt.)
>
> Titel: Information for passengers of whom the flight was changed/cancelled due to the ash cloud
> Link: https://service-de.transavia.com/app/answers/detail/a_id/3470
>
> Titel: Darf ich mein Surfbrett/Kiteboard/Wakeboard oder meinen Drachenflieger mitnehmen?
> Link: https://service-de.transavia.com/app/answers/detail/a_id/1590
>
> Titel: Gelten für die Beförderung eines Kite- oder Wakeboards Sonderbedingungen?
> Link: https://service-de.transavia.com/app/answers/detail/a_id/1410
>
> Titel: Ich habe an Bord des Flugzeugs etwas vergessen – was mache ich jetzt?
> Link: https://service-de.transavia.com/app/answers/detail/a_id/1532
>
> Titel: Was mache ich, wenn ich am Flughafen meine Bordkarte nicht dabei habe?
> Link: https://service-de.transavia.com/app/answers/detail/a_id/1461
> Kunde Nach Web-Formular (Axel Stauff) 23/03/2011 16:49
> Dear Sirs,
> as I want to book a flight with your company but there is question about the transportation of sport luggage. I heard about some problems to check in with a kiteboard. A kite equipment normally comes with a board, a kitebar and a kite: http://en.wikipedia.org/wiki/Kitesurfing The board - I will be able to check in (40 €) but what about the other things? A kitebag normally includes the kiteboard, the bar, the kite measuring 140x40x30 cm with a weight of 25 kg this ist half the weight and measurement of a windsurf equipment (40 €).
> Please help me with this problem
> Best regards
> Axel
>
>
>
>
>
> This e-mail has been generated automatically. We cannot respond to your reply to this e-mail. If you have questions or remarks, please go to www.transavia.com.
>
> © 2010, transavia.com
>
>
>
Antwort Über E-Mail (Customer Relations transavia.com) 24/03/2011 11:56
Dear Mr,

Thank you for your reaction. If your kite surf board is more than 1.65m, you can transport it together with the rest of the equipment you need for kite serving. This whole package costs € 40,- per one way.

Yours sincerely,

Customer Care
transavia.com
Antwort Über E-Mail (transavia.com Call Centre) 23/03/2011 16:55
If your board is smaller than 1.65 meters you do not need to report this to the transavia.com call centre. Your board is part of your standard hold luggage of 20 kilograms. If you have more than 20 kilograms of luggage, you pay the excess luggage fee of € 10 per kilogram per single journey.

If your board is larger than 1.65 meters, you need to inform the transavia.com call centre about the transport in advance. You pay € 40 per single journey. transavia.com can only transport a limited number of boards. We therefore recommend that you announce your intention to take along a board when you make a reservation for your flight.

Information about special luggage

Automatische Antwort 23/03/2011 16:49
Folgende Antworten helfen Ihnen möglicherweise sofort weiter. (Die Antworten werden in einem separaten Fenster angezeigt.)

Titel: Information for passengers of whom the flight was changed/cancelled due to the ash cloud
Link: https://service-de.transavia.com/app/answers/detail/a_id/3470

Titel: Darf ich mein Surfbrett/Kiteboard/Wakeboard oder meinen Drachenflieger mitnehmen?
Link: https://service-de.transavia.com/app/answers/detail/a_id/1590

Titel: Gelten für die Beförderung eines Kite- oder Wakeboards Sonderbedingungen?
Link: https://service-de.transavia.com/app/answers/detail/a_id/1410

Titel: Ich habe an Bord des Flugzeugs etwas vergessen – was mache ich jetzt?
Link: https://service-de.transavia.com/app/answers/detail/a_id/1532

Titel: Was mache ich, wenn ich am Flughafen meine Bordkarte nicht dabei habe?
Link: https://service-de.transavia.com/app/answers/detail/a_id/1461
Kunde Nach Web-Formular (Axel Stauff) 23/03/2011 16:49
Dear Sirs,
as I want to book a flight with your company but there is question about the transportation of sport luggage. I heard about some problems to check in with a kiteboard. A kite equipment normally comes with a board, a kitebar and a kite: http://en.wikipedia.org/wiki/Kitesurfing The board - I will be able to check in (40 €) but what about the other things? A kitebag normally includes the kiteboard, the bar, the kite measuring 140x40x30 cm with a weight of 25 kg this ist half the weight and measurement of a windsurf equipment (40 €).
Please help me with this problem
Best regards
Axel

I'm about to fly with them to Egypt and I think I have flown with them with kitestuf to portugal before, not 100% sure. In any case, as I understand it the rules are now as follows:
- luggage shorter than 1.65 m, whatever it is, is included as long as it is one piece and under I think 20kg
- weight over = paying per kg
- length over = booking separately (and then you are still allowed a normal size bag up to 20kg)
If you pack a bit handily then you should be ok. If you think you are a lot of weight over, you are price-wise better off booking a surfboard (even though technically yout kiteboard is shorter). They don't measure it once it is tagged as a surfboard. If you're not sure and you don't want any hassle at the airport, just book a surfboard extra, then you're pretty much always safe (but it comes at a price...). Happy kiting!

tl;dr

Their website indicates that a kiteboard smaller then 1.65m falls under normal regulations. So take your kite-bag that is smaller then 1.65m and stuff your kites & boards together, but make sure it stays under 20 kg's.

wat een retard! Just pay the xbag fee, if it's surpasses 20K's and 1.65m!

Thanks for your reactions!

@Frieda
Did you try to book your kite equipment with a board shorter than 1,65m? My daughter tried it but she didn't succeed.
The question is: if you have 20 kg of kitestuff do you have pay 200 € on way according to regulations only because you haven't
a boardlength < 1,65?

@Nick I don't want to avoid the 40 bucks but the 200 ;-)

Thanks for your reactions!
sorry - double time

Be careful: the 20kg applies to your total luggage. So if you bring a normal twintip and your kite, don't pack too much else. It is doable though if you put some heavy stuff in your hand luggage, for example your bar.

If you are with a group it's a good idea to put all the boards in one bag and pay for it together.

So far, the regulations of Transavia have been better for kiters than most other companies like Arke and RyanAir. I would make a print of the page about the regulations, easy to find on Transavia.com, cause quite often the check-in personnel don't know the rules that well.

Pffffff wat een pokke end om te lezen joh!

No I didn't try booking a board with them, because so far I managed to distribute everything over one bag and hand luggage. Just book a surfboard, they really don't know the difference and the price would be the same anyway!

Frieda,

thanks a lot for you answer. I'm afraid the will look in your bag and then deny it as a surfboard.

After another 3 or 4 mails they told me: They will NOT accept a kiteboard shorter than 1,65 m with equipment
as sport luggage for € 40 - that's it.

So we will fly with airberlin - with airberlin card we pay 60 € (the whole year): Normal baggage 32 kg and sports equipment 30 kg
noch matter what board lenght (!!) or golf or windsurf!!

Cheers

Axel

Vandaar: investeer in een splitboard.
Board 2 kites bar trapeze shorty en kitezak in een koffer van 20kg
Geen gezeur - geen gezever - geen zenuwen - geen uitzondering - geen oelewappers

Ook geen probleem op de bus of taxi naar het hotel want dat heb ik ook al meegemakt: je boardbag kan niet mee: moet je een tweede taxi nemen of je boardbag kan niet zonder bij te betalen in de bus mee.